Returns Policy & Procedure

Due to high demand in the courier network, there is currently a possibility of short delays to returned items being delivered to us.

Our courier partners are doing all they can to get deliveries to us as quickly as possible, but please bear with us if the processing of your return is slightly delayed.

You will receive an email notification once your refund has been processed. We thank you for your patience.

Christmas Extended Returns Policy

We have extended our standard returns policy for the festive season. Items bought between 1st November and 31st December 2024 can be returned until 31st January 2025 if unwanted or unsuitable.

All other terms and conditions apply as below.

We want you to be delighted with your purchase.

If something’s not quite right - whether it’s missing, damaged, faulty, or simply because you wish to return anything under our extended ‘Change Your Mind’ guarantee – you’ll have up to 30 days from the delivery date to notify us using our quick and simple returns portal.

Under our ‘Change Your Mind’ guarantee, customers are responsible for the cost of returning items. Our portal offers a range of return options and prices, so you can choose what works best for you.

Please click here to initiate your return and simply follow the simple instructions.

You may also contact our dedicated Customer Service team directly via the details below.

Please note:

• All items must be returned in perfect, unused/uninstalled, resaleable condition.
• All accessories, instructions and free bulbs (if applicable) must be included, with any ‘kit’ items returned complete.
• Items should be kept in original manufacturer's packaging with no damage, marking or stickers (a small piece of clear tape is acceptable). We may need to apply a reboxing fee if packaging is not returned in suitable condition.
• Special order and non-stock items cannot be returned.

Once your return is booked and dropped off (or collected), we’ll be in touch by email to confirm it’s on the way. Once it’s received, our Returns Team will inspect and test the item to verify the issue.

• If your item is faulty, we’ll issue a full refund or offer a replacement where possible
• If no fault is found, no refund will be issued. You’ll have 14 days to request the item be sent back to you (at your cost), otherwise we’ll dispose of it in line with WEEE regulations.

If you wish to return anything under our Change your Mind Guarantee, we have extended our policy to 30 Days from your delivery date. Please let us know within 30 days of receiving your order if you want to return any part of it.

To initiate the return process please click on the link above and follow the simple process.

Also, it is really important that we receive your Change your Mind returns in a saleable condition - with all the original manufacturers packaging (unmarked in any way and no labels attached), free issue bulbs (where applicable) accessories and instructions complete and intact otherwise this could affect your refund. Individual component parts of a "kit" cannot be returned unfortunately.

Non-stock items, one off items ordered as “specials” cannot be returned either.

Please do not use heavy tape, stickers or markings on the manufacturer's packaging. If you need to re-seal the manufacturers packaging please only use the minimum amount of clear tape to secure. 

Please ensure the product box is packed suitably for transit in an outer carton or bubble wrap. If the manufacturer's packaging is damaged, the cost of reboxing may need to be recovered.

Our friendly Customer Service Team is here Monday to Friday, 9am–5pm (excl bank holidays). Email us at customerservice@lyco.co.uk or call us on 0345 646 1133.

Alternatively, please check out our Help & FAQs for answers to commonly asked questions.

For full details our returns policy, please see our Terms & Conditions.