Delivery

Bank Holiday Delivery

Please note that due to Friday 8th May being a bank holiday to celebrate VE Day, please place your order before 4pm, Thursday 7th May, to receive your delivery on Monday 11th May.

Our warehouse and customer service departments remains open over the Christmas period, with the following changes and exceptions:

25th – 26th – closed, with no orders being shipped
1st – closed, with no orders being shipped

Our couriers are not delivering on:

Wednesday 25th (Christmas Day)
Thursday 26th (Boxing Day)
Wednesday 1st January (New Year's Day)

Please be aware that even with these dates, delays are possible due to stock availability, or delays in the courier network.

Our warehouse and customer service departments will be closed over the Easter Bank Holiday weekend. Our courier network is also operating a restricted service that will affect delivery schedules during this period:

Orders placed before the order cut-off time on the product page, on Thursday 17th April, should be delivered on Tuesday 22nd April.

All orders received after the cut-off time on Thursday 17th April & over the weekend, will be dispatched on Tuesday 22nd April for delivery on Wednesday 23rd April  

Please be aware that even with these dates, delays are possible due to stock availability, or delays in the courier network.

Here at Lyco, we are committed to providing an exceptional delivery service to you, our customer. Any online order placed before 7:30pm Monday to Thursday; before 3:45pm on Friday or 1:30pm on a Sunday, will be handled within minutes by our experienced warehouse teams. Our state-of-the-art stock management system helps us to monitor and package all orders carefully and efficiently, and our courier collects from us throughout each day to ensure we meet our pledged delivery times.

Order before 7:30pm, Monday to Thursday; before 3:45pm on Friday or before 1:30pm on a Sunday for 1-2 day delivery*

Our delivery schedules and charges:

*The small print...

All our deliveries are subject to stock availability, and a few products are delivered direct by our supplier, so may take a few days longer to arrive. Also, deliveries to the Highlands and Islands may take a little while longer to arrive – see our delivery section further down this page for more information. Finally, we don't work on bank holidays, so those deliveries will be affected; however, you’ll always be notified of any delays to your delivery at the time of ordering - or very shortly after.

Once your order is placed, you'll be able to check its progress easily. Our courier will contact you directly with your two hour delivery slot, and from there you'll be able to manage your delivery directly.

Your order will be delivered to the address given by you at the time of the order and every effort will be made to leave the item in a safe place or with a neighbour. A card will be left if no-one is available to receive your parcel and you will be able to arrange collection.

Our courier aim to deliver by the end of each working day, but parcels typically arrive before noon. This often means you’ll receive your order less than 24 hours after it was placed.  In the unlikely event that your goods do not arrive on time, please email us at customerservice@lyco.co.uk or telephone 0345 646 1133  and we will be happy to investigate on your behalf and resolve any delivery problems. Proof of delivery can be provided by us if needed.

Lyco advise against booking an electrician until you’ve received your order and had the chance to check its condition. In the unlikely event that it is damaged or that items are missing, this might avoid needless call-out charges. Unfortunately, we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, damaged or that the product you have selected is not suitable for its intended purpose.

Lighting products tend to be fragile. However, our highly experienced carriers handle such goods every day and we’re confident that our robust packaging will prevent damage to breakable items in transit. Despite our best efforts though, accidents do occasionally happen.  Please inspect your order within 24 hours of arrival and report any damage to us within 30 days and we’ll be happy to address any problems and help with the return and replacement of your order.

Take a look at our Returns Policy for further information on how to request a replacement or return goods to us.

If you have a query about the delivery of your order, please contact our Customer Services Team either by email or telephone:

We’re open Monday – Friday, 9am - 5pm and would love to help you out with any questions you might have.  Alternatively, take a look at our Help & FAQs section for some commonly asked questions.