It's easy to return unwanted or faulty goods to Lyco.
For a speedy response to any queries you may have, our Customer Service Team are ready to help you Monday to Friday, 08:30 to 17:30. Just email our helpful advisors at customerservice@lyco.co.uk or call them on 01908 644 704.
Fax: 01908 643 674
Open Mon - Fri (8:30 - 17:30)
Change Your Mind Guarantee
We are so confident that our products will exceed your expectations that we offer a 14-day Change Your Mind Guarantee on most items. This means you can easily return part or all of your order after it has been delivered.
You won't have to wait long for your refund as we aim to process all 'Change Your Mind' returns within 10 working days.
This is in addition to your statutory rights. For full details about this unique no-quibble guarantee, click here to read the terms and conditions.
Hassle-free returns service
Very occasionally an item arrives faulty or damaged in transit. If this happens, just get in touch within 3 days, by email to customerservice@lyco.co.uk or phone 01908 644 704 and we'll sort it out.
Our helpful advisors deal with queries quickly and efficiently, and we keep large stocks at our warehouse, so your refund or replacement item will be with you in a matter of days.
TIP: When sending emails, please include the following information if you can, as it helps us process your refund even faster:
- Your name, address and phone number
- Reference number or order number
- The date you ordered
- The code number of the item in question