Tel: 0843 317 7820

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Returns Policy & Procedure

We want you to be delighted with your purchase and would be grateful if you would check the contents of your delivery carefully within 24 hours of receipt and contact us within 3 working days if you wish to report missing, damaged or faulty goods.
If you wish to return anything under our 'Change Your Mind Guarantee' you have up to 14 days to let us know.

Missing, Damaged or Faulty Goods

In the unusual event that anything is Missing, Damaged or Faulty please apply for a Return Authorisation Number using our 'Returns and Refunds Form' below.
On receipt of this form, our Customer Care team will contact you to arrange for the collection of damaged or faulty product and organise replacements. Alternatively, you can contact our team directly on 0843 317 7820 (local rate) Monday – Friday 8.30am to 6.00 excluding Bank Holidays. Lyco Direct will organise the return of your items.

* Required Fields

Change Your Mind Guarantee

If you wish to return anything under our Change Your Mind Guarantee you have up to 14 days after your delivery has been received to advise us to enable us to process a full refund. Items can only be returned once you have received an authorised Returns Number. Your returns must be received by us in a totally saleable condition with all manufacturer’s packaging, free bulbs (where applicable), accessories and instructions complete and intact, otherwise this could affect your refund.
Please contact our Customer Care Team for a Return Authorisation Number using our Online Returns and Refunds Form Below.

The cost of returning product under our Change Your Mind Guarantee is the responsibility of the buyer and we recommend that all returns should be via a “signed for” service such as:

    Collectplus
Obtain your Returns Authorisation Number from Lyco Direct. Please utilise your original outer packaging, removing original address labels. Obtain a Collect + label addressed to Returns Department, Lyco Direct, 10a Clarke Road, Bletchley, Milton Keynes MK1 1ZR Enclose your delivery note marking it with your RT number issued by our customer care team.
    My Hermes
Obtain your Returns Authorisation Number from Lyco Direct. Please utilise your original outer packaging, removing original address labels. Obtain a My Hermes label addressed to Returns Department, Lyco Direct, 10a Clarke Road, Bletchley, Milton Keynes MK1 1ZR Enclose your delivery note marking it with your RT number issued by our customer care team.
    Post Office
Obtain your Returns Authorisation Number from Lyco Direct. Please utilise your original outer packaging, removing original address labels. Address your parcels(s) Returns Department, Lyco Direct, 10a Clarke Road, Bletchley, Milton Keynes MK1 1ZR Enclose your delivery note marking it with your RT number issued by our customer care team. Take to any Post Office and return via a 2nd Class Recorded Service.
    Lyco Customer Care Team will be happy to organise collection on your behalf from the UK Mainland via FedEx.
1 Box - £5.99 + VAT
2 Boxes - £7.99 + VAT
3 Boxes - £9.99 + VAT
To organise this please contact the team on 0843 317 7820 (local rate) Monday – Friday 8.30am to 6.00 excluding Bank Holidays or email customerservice@lyco.co.uk quoting your order number or post code.

* Required Fields

Please note a RETURNS NUMBER will be issued to you by the Customer Services team. To ensure there are no delays with processing your return the RETURNS NUMBER must be clearly marked on both the outside of the parcel and on any paperwork being included.
Please do not mark the manufacturer's packaging.

For full details regarding our returns policy please see our Terms & Conditions

Email: customerservice@lyco.co.uk

Tel: 0843 317 7820

Fax: 0843 317 7821

Open Mon - Fri (8:30am - 5:30pm)