Tel: 0843 317 7820

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Returns Policy & Procedure

It's easy to return unwanted or faulty goods to Lyco. On delivery of your order please check the contents carefully and contact our Customer Services within 3 working days if there is anything missing or faulty.

If you wish to return anything under our Change Your Mind Guarantee you have up to 14 days to let us know. In both cases the items being returned must be in their original packaging.

Email: customerservice@lyco.co.uk

Tel: 0843 317 7820

Fax: 0843 317 7821

Open Mon - Fri (8:30am - 5:30pm)

When contacting us by email, in order to speed up your enquiry please include the following information:

  • Your name and daytime phone number
  • The order number, this can be found on your email confirmation and invoice
  • The code number of the item in question

Please note a RETURNS NUMBER will be issued to you by the Customer Services team. To ensure there are no delays with processing your return the RETURNS NUMBER must be clearly marked on both the outside of the parcel and on any paperwork being included.
Please do not mark the manufacturer's packaging.

For full details regarding our returns policy please see our Terms & Conditions