Ordering for delivery before Christmas? Here are the key dates.
Last delivery for Christmas
Scottish Highlands & UK Non Mainland Addresses (including Northern Ireland)
Order by: Wednesday 18th December before 4.45pm for delivery by Tuesday 24th December*
Orders placed after this time cannot be guaranteed for pre-Christmas delivery and will be delivered on the normal 2 to 4 day working day lead time.
UK Mainland (except Scottish Highlands)
Order by: Monday 23rd December before 4.45pm for delivery on Tuesday 24th December*
Please note: Saturday deliveries for 21st December are available at the usual surcharge of £15.
For all areas please allow for public holidays on Wednesday 25th and Thursday 26th December; plus Wednesday 1st January.
Orders placed after Xmas delivery deadline
|Orders placed between:||Delivery|
|Monday 23rd December after 4.45pm - Friday 27th before 4.45pm||Monday 30th December|
|Friday 27th after 4.45pm - Monday 30th December before 4.45pm||Tuesday 31st December|
|Monday 30th December after 4.45pm - Thursday 2nd January before 4.45pm||Friday 3rd January|
* All deliveries are subject to stock availability at the time you place your order. Please check whether any of the items you are ordering have an extended delivery time that means they are not eligible for next day delivery.
This information is clearly stated in the item information page. Please add the lead time to the dates above to ensure you place your order in time.
Standard Delivery details (Non-Xmas)
We operate a fully computerized stock management system throughout our warehouse. Place your order during any week-day before 4.45pm and within minutes the order will be in our warehouse being picked, packed and made ready for dispatch. Our carriers collect throughout the day so within a very short time of placing your order it could be on its way to you.
Once your order is on its way you will receive an email confirming that it has left together with the consignment number and details of how to track your order. You can then monitor the progress of your order until it arrives at your door.
A Quality Service
We understand that our delivery service is a key part of the service we offer you. We only work with the most professional carriers with the latest vehicles and tracking facilities to ensure they deliver the service you have come to expect from us.
Standard Delivery Schedule & Charges (exc.VAT)
|Zones||Service||Delivery Charge||Order Value (exc VAT)|
|1||Next Working Day||FREE||£80+|
|1||Next Working Day||£3.99||£40-79.99|
|1||Next Working Day||£5.99||£0-39.99|
|2||2-3 Working Days||£12.50||Flat Rate|
|3||3-4 Working Days||£50.00||£80+|
|3||3-4 Working Days||£50.00||£40-79.99|
|3||3-4 Working Days||£50.00||£0-39.99|
Additional Services & Charges (exc.VAT)
Next Working Day Delivery Before 12.00 Noon: Add £10.00 to any of the standard delivery charge
Saturday Morning: Add £15.00 to any of the standard delivery charge
Zone 1 includes most postcodes in UK mainland. If your location is not mentioned in any other zones, then you are Zone 1.
Zone 2 includes Northern Ireland, Isle of Man and the following postcodes: AB31 to AB38, AB41 to AB56, FK18 to FK21, HS1 to HS9, IV1 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, KA27 to KA28, KW1 to KW17, PA20 to PA49, PA60 to PA78, PA80 to PA88, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49 to PH50, ZE1 to ZE3
Zone 3 covers the Channel Islands, Republic of Ireland and Scilly Isles.
Please note it is not possible to ship some fragile items to Zones 2 & 3.
Other Overseas Deliveries
We regularly send orders across the world. Please call us on +441908 651 100 to find out the cost of delivery to your destination.
Tracking Your Order
From the moment your order leaves us, until it is delivered at your door it can be tracked. In the unlikely event your order does not arrive on time we are able to identify the reason. In addition we can easily provide proof of delivery where required, giving you the name of whoever signed for it.
All the deliveries for your area are then scheduled for the day's delivery 'run'. The depot will ensure these deliveries are made as quickly as possible. They will have to take into account known road closures, diversions and other factors which might slow down the van on its journey.
The driver is also in radio contact with the depot so they are aware of their progress. Our carrier expects to deliver your order before the end of the day. Most orders will arrive by mid-afternoon, less than one working day after you place your order.
If you have a query with the delivery of your order please contact our Customer Services Team either by email or telephone:
Tel: 0843 317 7820
Fax: 0843 317 7821
Open Mon - Fri (9am - 5:30pm)
Installing your Products
You may have decided that you would like to arrange a contractor to install your purchases. We strongly recommend that you NEVER arrange for a contractor to start until you have received and checked your delivery to ensure you are totally satisfied.
If you have any further questions about delivery please checkout our Help & FAQs section