Tel: 0843 317 7820

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Delivery

Tracking Your Order | Installing Your Products - Booking An Electrician | Standard Delivery Charges | Additional Delivery Services | Overseas Delivery | Further Help & Advice


With our fully computerised stock management system and our very experienced personnel, within minutes of placing your order before 4.45pm Mon to Fri, it is being processed. Our carriers collect from us throughout the day ensuring that we keep our quoted delivery timeline. Lyco and our delivery partners, FedEx, understand that a prompt and efficient delivery service is what you expect from us.

Delivery times are usually Next Working Day (Monday-Friday) for stocked items or 7-10 days for non-stocked items, subject to availability. This will be confirmed to you once your order has been received.

Next Working Day (Monday-Friday) delivery is available on (in stock) orders placed before 4.45pm on Monday to Friday. Orders placed after 4.45pm on a Friday will be delivered on the following Tuesday with the exception of Bank Holiday weekends where delivery will be on the Wednesday.

Tracking Your Order

Once your order is on its way you will receive an email confirming that it has left together with a consignment number from Fed EX and a link to allow you to track your order.

Your package will be delivered to the address given at the time of order and will require a signature unless you have requested otherwise. Our carriers will aim to deliver your order before the end of the day. Most will arrive by mid-day, less than one working day after it is placed.

Should you miss the carrier for any reason, FedEx UK will leave a card advising of the further options you can choose to ensure successful re-delivery. By logging onto uk.fedex.com/redelivery or calling them on your local depot telephone number shown on the card, you will be able to let them know which option is most convenient to you.

In the unlikely event your order does not arrive on time contact us at customerservice@lyco.co.uk. We can also be reached on 0843 3177820. (Local Rate). We can contact the carriers on your behalf and find the reason for the delay. Additionally we can provide proof of delivery where required giving the name of whoever signed for it.

Installing your Products - Booking An Electrician

You may have decided that you would like to arrange a contractor to install your purchases.

We advise that you do not book your electrician until you have received and checked your order. Unfortunately we cannot be responsible for any charges from contractors in the unlikely event that your order is delayed, not suitable for your application or damaged.

Standard Delivery Schedule & Charges (ex. VAT)

Zone Service Charge Order Value
1 Next Working Day (Mon-Fri) FREE £80
1 Next Working Day (Mon-Fri) £2.99 £0-79.99
       
2 2-3 Working Days (Mon-Fri) FREE £80
2 2-3 Working Days (Mon-Fri) £2.99 £0-79.99
       
3 3-4 Working Days (Mon-Fri) FREE £80
3 3-4 Working Days (Mon-Fri) £2.99 £0-79.99

Postcode Zones

Zone 1 includes most postcodes in UK mainland. If your location is not mentioned in any other zones, then you are Zone 1.

Zone 2 includes Northern Ireland, Isle of Man and the following postcodes: AB31 to AB38, AB41 to AB56, FK18 to FK21, HS1 to HS9, IV1 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, KA27 to KA28, KW1 to KW17, PA20 to PA49, PA60 to PA78, PA80 to PA88, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49 to PH50, ZE1 to ZE3

Zone 3 covers the Channel Islands, Republic of Ireland and Scilly Isles.

Please note it is not possible to ship some fragile items to Zones 2 & 3.

Charges for Optional Additional Delivery Services

You will only be given the option to upgrade delivery at checkout on orders placed on a Friday before 4.45pm that contain Stocked Items to be delivered to UK Mainland (Zone 1) addresses. Charges are as follows:

Next Working Day Delivery Before 12.00 Noon (In Stock Items):  Add £10.00 to Standard Delivery Charge

Saturday Morning Delivery (In Stock Items):  Add £15.00 to Standard Delivery Charge

Overseas Deliveries

If you require delivery to destinations outside of the UK, please contact us on +441908 651 100 for a shipping quote.

What do I do if I receive damaged goods?

Lighting products by their nature are fragile. Our carriers are used to handling fragile goods on a regular basis and we are confident that our robust eco packaging will prevent any damage to goods on their way to you. However, sometimes accidents happen and we will be happy to help with replacements and returns if you do find you are in receipt of damaged goods. Please can you report any damage within 24 hours of receipt of delivery.

See our Returns Policy for further information on how to request a replacement or return goods to us.

Need Further Help or Advice?

If you have a query with the delivery of your order please contact our Customer Services Team either by email or telephone:

 Email: customerservice@lyco.co.uk

Tel: 0843 317 7820 (local rate)

Fax: 0843 317 7821 (local rate)

Open Mon - Fri (8.30am - 6.00pm)

If you have any further questions about delivery please checkout our Help & FAQs section